We are unable to process online orders for some countries where there are restrictions in placed. Please check with us to ensure delivery can be achieved beforehand.
We are pleased to arrange delivery of your order to an address that is different to your own billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your inquiry is genuine. This is purely is for your own protection from online frauds.
Standard deliveries to mainland UK addresses are normally made within 4 working days – Monday to Friday. Deliveries to all international addresses will take longer, but we endeavour to send all orders by the quickest route. For orders delivered outside the UK, we will confirm the anticipated delivery date to you.
Delivery charges are calculated by volumetric weight and length, we, however, please to announce that for certain purchases within the UK the delivery might be free or of minimal charges. Please contact us for further details
Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Imperial Rugs or delay due to any reasonable rescheduling of delivery.
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of purchase. Please note we always ship our goods to the UK addresses free of charge however the return postage charges need to be covered by the purchaser. We are more than happy to recommend reliable shippers to ensure the goods are returned as it was sold and shipped to you. Once the item returned and confirmed the full refund will be reimbursed. If you wish to return an item for any reason, you must contact us first on +44 (0)7825761120 or email us at firstname.lastname@example.org to obtain a returns authorisation.